Use of Personal Information
We use the personal information of users in a beneficial manner for both parties. The collected information may be used and transferred to third parties for booking, enquiry, reservation, and transaction-related processes.
You should know that the information gathered from you may be processed outside India, as we may need to arrange the products and services requested by you. Customers may be requested to confirm their acceptance of sharing information at the time of booking.
The personal information collected from you may be used to send Rio Holidays product announcements, promotions, offers, updates, and information about events. This information also helps us improve our products, services, and offerings.
Customers have the option to unsubscribe from promotional announcements and marketing communications at any point in time.
We mainly use your information to improve our current products, services, website content, and advertising. In certain circumstances, collected personal information may also be used internally for research, analysis, auditing, service improvement, and customer experience purposes.
Use of Cookies and Technologies
Cookies play an important role in providing the best possible user experience to our valued customers.
Most web browsers accept cookies by default, while some may require adjustments to browser settings. Users can control, disable, or delete cookies through their browser settings at any time.
We may use cookies and similar technologies to enhance our online services, website functionality, applications, advertisements, and email communications.
Cookies may help us remember certain preferences, understand pages visited, maintain sessions, improve website functionality, and provide a more convenient browsing experience.
Rio Holidays takes reasonable measures to protect users’ personal information and does not use cookies for the purpose of unlawfully identifying personal information or compromising users’ privacy.
Disclosure to Third Parties
Rio Holidays may share personal information with third parties where reasonably required for matters relating to bookings, reservations, accommodation arrangements, blocking of inventory, payment processing, customer support, or other activities initiated or requested by users.
Such information may be shared only to the extent reasonably necessary for providing the requested products or services or for fulfilling legitimate business and legal requirements.
Disclaimer
This website is designed and developed by a third-party developer. The website developer is not involved in any transactions, bookings, payments, refunds, or service delivery.
All payments, refunds, bookings, and services are solely the responsibility of the business owner, Rio Holidays.
Any disputes regarding bookings, payments, refunds, or services must be addressed directly with Rio Holidays.
Service Providers and Partners
Rio Holidays may disclose personal information to trusted companies and service providers that assist us with services such as data processing, website and technology services, customer relationship management, customer research, satisfaction surveys, booking assistance, payment processing, marketing, and other business-related services.
Such service providers may have access to personal information only to the extent necessary to perform the services for which they have been engaged.
With Whom Is Your Personal Information Shared?
We may share aggregated or anonymous information and reports with trusted suppliers, advertisers, service providers, or potential business partners where appropriate.
Rio Holidays requests all customers to read this Privacy Policy carefully before completing any booking or registration process. This helps customers understand how their information may be collected, used, processed, and protected.
Customers may share their personal information in the following scenarios:
1. Booking Tickets or Holiday Packages
When booking tickets, accommodation, holiday packages, or other travel-related services through our website or through our representatives, you may be asked to provide personal details through email, online forms, telephone, letter, or other appropriate means.
2. Registration and Promotional Communications
During registration or while using our services, our customer service team may request your participation in competitions, promotional activities, surveys, or subscription to promotional newsletters and communications.
3. Surveys and Feedback
When participating in surveys, feedback programs, or customer satisfaction activities, you may be directed to a form requesting certain personal information. The information collected may be used to improve our services and customer experience.
Rio Holidays takes reasonable measures to protect the personal information provided by its customers and to maintain the confidentiality and security of such information.